FAQ
Customer Order Policy
Please note that orders can be placed through the following methods only: via email, in person, or at our Classic Flooring. We do not accept orders over the phone or through text messages.
Each customer must review and sign off on all requested documents, ensuring that the provided information is accurate. Classic Flooring is not liable for any errors made by the customer after an order has been approved and signed off. However, if you notice any mistakes or discrepancies before the order is processed or approved, please contact us immediately.
Making changes to an existing order can cause unpredictable delays. Therefore, order changes or cancellations are not permitted once an order has been processed. We strongly recommend that you check all the details and ensure everything is correct and to your satisfaction before placing the order.
SPC flooring comes in different sizes, depending on your desired thickness, wear layer and size of each flooring. Of course, when you feel confused, you can also make a choice by referring to the suggestions given by our sales staff. Don’t pursue the most expensive, pursue the most suitable choice.
All our flooring is produced in China and has a high-quality assurance
If you don’t know the specific installation dimensions you need, we provide free door-to-door measurement services. You can make an appointment with our installers through sales to get more accurate dimensions and installation quotations. The specific service items required are selected by you.
- You can make an appointment for pickup or prepare for shipment 24 hours after payment is confirmed.
- The warehouse will help keep the goods for 5 working days for free. If the time is exceeded, a daily storage fee of 1% of the total goods will be charged. The goods can be picked up after the payment is settled. If you have special circumstances, please contact the seller.
- Goods Should Be Inspected by the customer at the time of delivery. Verify goods received are what was ordered. No Claims will be considered invisible defects (wrong color, wrong goods, streaks, goods damaged during shipping, etc.) after goods have been cut or installed.
- BUYER UNDERSTANDS: There may be a dye lot variation from samples. Rooms must be clear of small items at the time of installation. The seller is not responsible for customer measurements. The seller is not responsible for manufacturer or shipping delays. The seller is not responsible for moisture-related issues. All Stocked materials at the warehouse are special goods. Warranty will be exclusively stated on special orders.
- ALL REMNANT AND SPECIAL-ORDER SALES ARE FINAL: No warranty on promotional sales or special goods.
- Installation: All installers should follow the manufacturer’s instructions.
- ALL MATERIAL IS GUARANTEED TO BE AS SPECIFIED. All work is to be completed in a workmanlike manner according to standard practices.
- All agreements are contingent upon strikes, accidents, or delays beyond our control.
Return and Refund Policy
Returns are not permitted for assembled products, installed products. Please note the following guidelines for Classic Floorings
- All returns of Floorings are subject to inspection and approval. To start a return, you can contact us at info@classicflooring.com. Items sent back to us without first requesting a return will not be accepted.
- Returns of Floorings that are considered ‘open box’ after inspection will not be eligible for credit.
- Returns of Floorings requested beyond 30 days from product delivery will not be qualified for credit.
- All approved returns of Floorings are eligible for credit or a full refund, less a 25% restocking fee.
Learn more about our return and refund policy here.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@classicflooring.com.
Payment Terms and Conditions
We accept online payment, and you will receive an invoice after confirming the type and price of the goods you need with the salesperson. You can directly click on the link in the email to pay.
We accept debit cards, credit cards, bank transfers, Apple Pay and PayPal. When paying online, we will charge corresponding handling fees. Depending on the payment method you choose, the handling fee prices are different.
We accept payment by cash and check, but these two methods only support offline payment.
Since the website will charge corresponding handling fees when using online payment, we will charge this part of the fee directly from the customer. If you mind this part of the fee, we recommend that you pay offline by cash or check.
By default, payment should be made before picking up the goods. If the invoice contains more than just the goods, a 50% deposit including the payment for the goods is required, and the remaining balance must be paid within three days after all services are completed.
There is a $30 fee for all payment checks that are returned due to insufficient funds,
If you cancel the order after paying the deposit, the customer will need to pay 35% of the entire invoice as cargo dispatch fees.
We only charge taxes on the goods; there are no additional charges for services and other expenses included in the invoice. The tax rate is automatically calculated by the system based on the billing address by default. If there are special circumstances, it will be confirmed with the customer before payment. If you have any questions please contact sales in time.
Manufacture Warranty
Classic Flooring provides a warranty on our products. You can check the details here.
Classic Flooring provides Manufacturer LVP flooring installation instruction